Our one-on-one coaching ensures lasting, positive behavior changes. With tailored training, your staff and providers will learn how they can improve patient experience.
Specializing in
- Nurse/leading rounding
- Provider communication
- Service recovery
- Staff and call center communication
- CAHPS
Catherine encourages learning and time savings with
- Improvement tips. Dr Khan, Family Practice said, "Thank you so much for your feedback. I will definitely ask you for help in the future."
- Coaching for clinic staff and providers that improves communication with patients and CG-CAHPS scores. Clinic manager, Diane Kropp-Wolner said, “Catherine is a wonderful resource and extremely helpful to the clinics and providers.”
- Training that brings subjects alive for students. "The best class I've taken in 28 years of working here." Craig Davidson, Iowa Veterans Home
For more than 25 years, Catherine Geissler has worked successfully with clinic, long-term care and hospital leadership, providers, managers, and staff reducing complaints and raising scores.
Contact Catherine today to discuss your patient experience challenges and goals.